Privacy Policy

Last Updated: July 10, 2025

1. Introduction

At Fintech digital Banking, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, or any of our services ("Services"). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Information you provide, such as your name, email address, phone number, mailing address, and financial details (e.g., bank account or payment information) during account registration or transactions.
  • Usage Data: Information about how you interact with our Services, including IP address, browser type, device information, pages visited, and time spent on our platforms.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.
  • Process transactions and manage your accounts.
  • Communicate with you, including responding to inquiries and sending service-related updates.
  • Personalize your experience and provide tailored offers or content.
  • Detect and prevent fraud, security breaches, or other illegal activities.
  • Comply with legal obligations and regulatory requirements.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our Services, such as payment processors or IT service providers, under strict confidentiality agreements.
  • Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Sentinel Peak Bank, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information by contacting us.
  • Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
  • Disable cookies through your browser settings, though this may affect the functionality of our Services.

If you are in a jurisdiction with specific data protection laws (e.g., GDPR for EU residents), you may have additional rights, such as requesting data portability or objecting to certain data processing activities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before engaging with them.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If we become aware of such data, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Ghana, where our servers are located. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@fintechdigitalbank.com

Phone: +233 60 196 24017

Address: JXPW+M3C, Tema, Accra